Frequently asked questions

How to exchange with e-Currency Exchange Cash?

We have two type of to request exchange Direct and Manuel Exchange, Direct Exchange there is limited maximum amount is allow and Manuel Exchange is it will given you extra option for you to able to exchange more than the default maximum amount require. And you can follow one of these method and order exchange

Method 1; Direct Exchange

(There is limited of maximum amount is allow, with this method follow this steps)
  1. Log In your account, if you don't have have account just create one a minute
  2. On the your dashboard click -> New Exchange
  3. Select Send and Received
  4.  Enter your amount in Send section
  5. Fill the requirement fields / form
  6. Press Exchange button
  7. Make payment
NOTE; When payment was confirmed we will process exchange.


Method 2. Manuel Exchange

No maximum amount, And with this process when you deposit we will paid the fee and we you request of Withdraw / Send Money you will be charge of 10% of the total of withdraw, and with this method follow this steps

  1. Log In your account, if you don't have have account just create one a minute
  2. On your dashboard got to Wallet -> Deposit. Deposit maximum amount you want. 
  3. After deposit complete, return to the account dashboard click (Wallet -> Action -> Withdraw) or (Withdrawals -> +Withdrawal)
  4. Provide the information about where you want to send the money to
  5. Once you complete provide all the necessary information continue review it and click Send Money
NOTE; When we received the order we will process and Send Money / Transfer.


Method 3. How To Exchange Crypto-Currency To USD / EUR / GBP / RUB

No maximum amount, And with this process when you deposit we will paid the fee and we you request of Withdraw / Send Money you will be charge of 10% of the total of withdraw, and with this method follow this steps

  1. Log In your account, if you don't have have account just create one a minute
  2. On your dashboard got to Wallet -> Deposit -> Select your Crypto-Currency. And deposit maximum amount you want. 
  3. After deposit complete, return to the account dashboard click (Wallet -> Send Money / Action -> Withdraw) or (Withdrawals -> +Withdrawal)
  4. Provide the information about where you want to send the money to
  5. Once you complete provide all the necessary information continue review it and click Send Money
NOTE; When we received the order we will process and Send Money / Transfer.

Method 4How To Exchange / Transfer Money from Your Electronic / Crypto-Currency Account To Credit / Debit Card (This process is manual exchange) due to security reason

With e-Currency Exchange you can transfer money from your online payment method account to your Credit / Debit Card and process will take 1 - 72 hours and have the money on your credit / debit card , and with this method follow this steps

First Step
  1. Log In your account, if you don't have have account just create one a minute
  2. On the your dashboard click -> New Exchange
  3. Select Send and the Received select VISA Card / MasterCard
  4. Enter your amount want to send in the Send section
  5. Fill the requirement fields / form
  6. Press Exchange button
  7. Make payment
Second Step
 
Wait for you to received another email which it will take a few minutes ask you to provide us the follow information about you
  •  -> Your Mobile Phone Number
  •  -> Your full names
  •  -> Your email address
NOTE: One your provide above information you will received another confirmation and for you to complete the payment and when is done the money will be process to your online / payment method account where you requested to transfer to.


The Manual Payment How to Submit the (Transaction ID/PIN/Batch)
  1. After you made or complete the payment via in your payment method account, of couse you're going to have this (Transaction ID/PIN/Batch)
  2. Return back to your e-Currency Exchange Cash account on the dashboard, and go to My Exchanges and locate your Order you requested
  3. Once you find your Order, click on the right or three symbol points and click
  4. At the (Transaction ID/PIN/Batch) form, Enter the (Transaction ID/PIN/Batch) and click CONFIRM
NOTE; Then you has done, 


How to send money to another e-Currency Exchange Cash Members / Users
  1. Log In your account, if you don't have have account just create one a minute
  2. On your dashboard got to Wallet -> Send Money
  3. Provide the information about the recipient you want to send the money to
  4. Once you complete provide all the necessary information continue review it and click Send Money
  5. The money will be available in the account recipient is a minute

How long does exchange transaction take?

Our default period for us to process the order is Instantly or 24 hours, And most of the time when we're online the process be instantly or 5 hours, And if we're not online the process can take up to 24 hours.

And we want to recommended you any order of exchange we need a few minute or hours to review the transaction is complete and before you release the payment or active the process

Can I cancel the order?

There is two ways for you to cancel the order
  1. When the payment process is not yet complete you can cancel it without charge
  2. When the payment complete, Yes, you can request the cancel but we will issue a refund, but the transaction fee will be charged (that means, you will lose the fee).
  3. We want to recommended you some of the service is instantly and when comes of this it cannot been cancel but and in this case you have to contact us soon as possible and for us to cancel the order